Royal Caribbean International Statement Concerning Yesterday’s Issue.
While the majority of this has been written by Royal Caribbean International themselves the last three paragraphs which have been written by myself are equally important to note.
We are truly sorry to have upset guests who are affected by the change of date of Ovation of the Seas’ repositioning cruise on 23 January 2017. It was not our intention to disappoint our guests booked on this cruise and it was certainly not a decision we took lightly. We did however want to make everyone aware of these changes as soon as possible.
We are now quickly finalising the new itineraries and we will shortly be contacting everyone booked on this cruise - either through their travel agent or directly - to discuss cruise and flight arrangements. We apologise to those guests who have not heard directly from us, as we do not have the contact details for the majority of guests who booked through travel agents.
We expect all guests’ communications to be completed in the next two weeks. Affected guests will have first choice to re-book any of the new sailings on Ovation of the Seas, including the revised repositioning cruise one month later, or receive a full refund of any deposits paid.
We can also confirm that we will assist all guests with flight and hotel change fees for the affected sailing. However, we urge guests not to make any changes until we contact them with the new itinerary details.
In regards to the above I have also been told that each and individual case for every guest that has been affected by what has happened will be dealt with on a case by case basis. It just depends on the person or persons who have booked and what there issues might be.
Royal Caribbean International is certainly not ignoring any one nor are they just sweeping it under the carpet, as per what some people might think. All that I would ask is for people to be patient and I know that might be hard for some depending on your situation.
But in the end this will be resolved, hopefully to what each individual party and Royal Caribbean International come to terms with for a mutual beneficial result for everyone involved.
Information supplied by: Royal Caribbean International.
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