Interactive Guest Experience Platform Ocean Medallion To Be Implemented In Late 2017.
The world's largest leisure travel company with 10 global cruise line brands, today announced it has developed the world's first interactive guest experience platform capable of transforming vacation travel into a highly personalized and elevated level of customized service for millions of guests.
The Carnival Corporation today unveiled the Ocean Medallion™, a first-of-its-kind wearable device that enables a personal concierge by bridging the physical and digital worlds to deliver a new level of personalized service not previously considered possible -- including sophisticated wayfinding, food and beverage on demand, an array of interactive gaming, personalized entertainment experiences and more. The quarter-sized, 1.8-ounce disc can be accessorized with jewelry, clips, key chains and bands or simply carried in a pocket or pocketbook.
Powered by proprietary technology developed by Carnival Corporation that features an Internet of Things (IoT) network of intelligent sensors and experiential computing devices, the Ocean Medallion revolutionizes guest service not only for the cruise industry, but the broader vacation industry. It will be officially introduced by CEO Arnold Donald on January 5 when he becomes the first travel industry executive to deliver the opening keynote address at CES, the world's largest annual consumer technology trade show.
The Ocean Medallion goes well beyond the growing number of wearables used by theme parks and other vacation companies by leaving behind the required action of "tap" and ushering in a new paradigm for guest interactions.
Some of its benefits will:
"With this interactive technology platform, we are poised to have our global cruise line brands at the vanguard of forever changing the guest experience paradigm – not just in the cruise industry but in the larger vacation market and potentially other industries," said Carnival Corporation's Donald. "Our focus is on exceeding guest expectations every single day and consistently delivering great experiences, and we do that extremely well. Now we are in prime position to take the guest experience to a level never before considered possible and build on cruising's popularity and value as the fastest growing segment of the vacation sector."
The Ocean Medallion is the only accessory needed to elevate the guest experience before, during and after each cruise in what the company is calling Ocean Medallion Class™.
The Ocean Medallion pairs with an optional personalized digital concierge called the Ocean Compass™, a digital experience portal available online, on smart devices, on kiosks in home ports, on stateroom TVs, on interactive surfaces located throughout the cruise ship and on devices carried by all guest service hosts.
Both innovations combine with an invisible network of proprietary sensors and computing devices embedded throughout the ship, home ports and destinations that collectively form the "Experience Innovation Operating System" – xiOS™.
The proprietary xiOS uses a guest-centric, Internet of Things approach to enable guests to maximize their experiences in real-time based on their choices and preferences – delivering enhanced personalization across every aspect of their cruise vacation. The xiOS seamlessly leverages hardware and software to enable all experiences including access, lodging, food and beverage, entertainment, retail, navigation, payment and media.
The new guest experience platform will debut on Princess Cruises' Regal Princess in November 2017, followed by Royal Princess and Caribbean Princess in 2018. The new Medallion Class on Princess Cruises will be rolled out over multiple years on the entire Princess Cruises fleet.
The guest experience platform is a key element of O·C·E·A·N™ or One Cruise Experience Access Network™, a bold new effort by Carnival Corporation focused on expanding the cruise vacation market through guest experience innovation, the development of original experiential media content that includes new TV programs airing on national TV, and expanding its portfolio of exclusive and unique destinations.
Ocean Medallion Class leverages multiple technologies that work together to transform guest experience
Key elements include:
"Ocean Medallion" – a revolutionary, "wearable" device that enables a highly personalized vacation experience The Ocean Medallion is a quarter-sized, 1.8-ounce disc that facilitates the enhanced guest experience. It has no discernible technology – no on-off switch, no charging, no menu to navigate – and can be worn as a pendant on a wristband in a clip or simply placed in a pocket to reveal enhanced services and personalized experiences without guests having to push a button or take any action. The device, laser-etched with the guest's name, ship and date of sailing, is provided to all passengers at no cost. Inside each guest's Ocean Medallion are multiple communication technologies including – Near Field Communication (NFC) and Bluetooth Low Energy (BLE).
"Ocean Compass" – a digital concierge that creates the ultimate vacation experience Ocean Medallion works in conjunction with Ocean Compass, a digital experience portal that serves as a vacation concierge before, during and after vacation. The Ocean Compass requires no education or instruction thanks to its intuitive, innovative interface. Ocean Compass is available online, on smart devices, on kiosks in port terminals, on stateroom TVs, on interactive surfaces located throughout the cruise ship and on devices carried by crew members. Guests can use Ocean Compass to enhance their vacations, select experiences and create personalized event-based itineraries. No guest is required to have a personal device to access Ocean Compass. The Ocean Compass also serves as a digital media platform that features custom experiential media content as well as access to vacation photos captured during a cruise.
xiOS - Experience Innovation Operating System – "IOT" intelligent sensor network – powers experience personalization from behind the scenes The xiOS is an invisible network of interactive intelligent sensors and embedded devices mounted throughout the ship, home ports and destinations that uses a guest-centric, Internet of Things approach to enable a seamless guest experience. The xiOS unifies hardware and software to create an "Experience Platform." The platform is deployable on any ship regardless of ship age or size.
Technology-enabled innovations create a new level of personalized guest service interactions. "The Ocean Medallion creates an elevated level of service that's made possible by technology but doesn't feel like technology," said John Padgett, chief experience and innovation officer for Carnival Corporation. "Whether guests are exploring new experience options, having a drink delivered to their seat at the night's show or trying their luck gaming while lounging poolside, we will assist our guests wherever they are, while engaging with them in a uniquely personal way. Our mission is to help our guests make the most of every moment of their vacation."
Throughout each guest's vacation, the Ocean Medallion will enable ease and simplicity, while also creating special moments to delight guests in unexpected ways, creating an entirely new level of service that will elevate the vacation experience. Examples of never- before-possible service innovations include:
Carnival Corporation will demonstrate its Experience Innovation Operating System at the company's invitation-only Experience Center at CES Tech East, LVCC, South Hall 3, including in-depth and interactive displays of the new technology.
Information supplied by: Carnival Corperation.
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